Pangreksan data

Information Text in accordance with the Personal Data Protection Law

In accordance with this Law on Protection of Personal Data, the Information Text is sent to VEVEZ CO., acting as the data controller. UK. ("VEVEZ") in accordance with the Personal Data Protection Law ("Law") to provide explanations and information regarding the processing of personal data of VEVEZ users.
According to the Law, personal data is any information regarding “identified or identifiable natural persons”. Processing of personal data refers to "all kinds of operations performed on personal data, including obtaining, recording, storing, changing, sharing with third parties and transferring abroad, by automatic or non-automatic means provided that it is a part of any data recording system." . In order to ensure compliance with the Law, VEVEZ takes the necessary administrative and technical measures by adopting the principles regarding the protection and processing of personal data contained in the relevant legislation. VEVEZ's company policy regarding the protection of personal data is presented to users on the website vevez.com and the mobile application. In order to comply with changing conditions and legislation, changes and updates can be made to the company policy and personal data can be presented to owners through the same channels.

1. Personal Data Collected
1.1. Your personal data you share within the scope of your legal relationship with VEVEZ; They are grouped as follows: Your Identity Information, Your Contact Information, Your Usage Details, Your Financial Information, Your Company Information, Your Location Information, Your Transaction Security, Computer and Mobile Devices, Your Habits, Your Requests, Suggestions and Complaints.

1.2. Data regarding individuals' race, ethnic origin, political opinion, philosophical belief, religion, sect or other beliefs, appearance and clothing, association, foundation or union membership, health, sexual life, criminal conviction and security measures, as well as biometric and genetic data of special quality is personal data. VEVEZ does not collect or process your sensitive personal data in any way. We do not want you to share such data. Do not share your sensitive personal data through any interaction within the scope of your relationship with VEVEZ.

2. Personal Data Processing Principles
Vevez complies with the following data processing principles when processing personal data;
2.1. Compliance with the law and the rules of honesty: All data processing activities are carried out with transparency, in accordance with the legislation and the principles of good faith.

2.2. Being accurate and up-to-date when necessary: Channels to ensure that personal data are accurate and up-to-date are always kept open, and effective application methods are offered to relevant persons to correct errors and deficiencies in their processed personal data.

2.3. Processing for specific, clear and legitimate purposes: The purposes for which personal data will be processed are determined in accordance with the legislation and the ordinary course of life, and these purposes are presented to the information of the relevant persons in a transparent and understandable manner.

2.4. Being limited and proportionate to the purposes of processing: Personal data that is not relevant or needed for the purpose of processing personal data is not processed, and personal data processing activities are not carried out to meet possible needs. If the need arises to use the obtained data for other purposes, a new data processing process comes to the fore; The process in question is carried out within the scope of the processing conditions stipulated in the KVKK, as if data processing is started for the first time.

2.5. Storage for the period stipulated in the relevant legislation or required for the purpose for which they are processed: If there is a period stipulated in the legislation for the storage of personal data, this period is complied with; If such a period is not stipulated in the legislation, personal data is stored only for the period necessary for the purposes of processing.
 
3. Purpose of Processing Personal Data
Your personal data collected by VEVEZ will be processed for the following purposes and in a limited and proportionate manner.

3.1. Data is processed to fulfill the contractual conditions regarding the services offered by VEVEZ (delivery of your order to you, execution of the contract you have established with VEVEZ).

3.2. In order to increase user satisfaction with the products and services offered by VEVEZ, to customize them according to the needs and tastes of the users, to recommend them to the relevant people for this purpose, and to implement the necessary activities to promote them;
3.2.1. Planning and/or execution of user satisfaction activities.
3.2.2. Planning and execution of market research activities and surveys for sales and marketing of products and services
3.2.3. Planning and execution of marketing processes of products and/or services
3.2.4. Planning and execution of relevant processes to improve user experience

3.3. In order to benefit users from VEVEZ's products and services and create satisfaction;
3.3.1. Planning and execution of sales processes of products and/or services
3.3.2. Planning and/or execution of after-sales support services activities
3.3.3. Planning and execution of user relationship management processes
3.3.4. Follow-up of contract processes and/or legal requests

3.4. In order to ensure the legal, technical and commercial occupational safety of those who have a business relationship with VEVEZ;
3.4.1. Planning and execution of audit activities
3.4.2. Planning and execution of operational activities necessary to ensure that business activities are carried out in accordance with company procedures and/or relevant legislation.
3.4.3. Ensuring the security of your operations

3.5. In order to carry out the business processes of the departments in order to carry out the commercial activities of VEVEZ;
3.5.1. Planning, auditing and execution of information security processes
3.5.2. Establishing and managing information technology infrastructure
3.5.3. Follow-up of financial and/or accounting affairs
3.5.4. Follow-up of legal affairs
3.5.5. Planning and execution of business activities
3.5.6. Planning and execution of corporate communication activities
3.5.7. Planning and execution of logistics activities
3.5.8. Planning and execution of operational processes
3.5.9. Planning and follow-up of audit activities

3.6. For the purpose of planning and implementation of VEVEZ's commercial and/or business strategies;
3.6.1. Management of relationships with business partners and/or suppliers
3.6.2. Execution of strategic planning activities
3.6.3. Planning and monitoring the performance evaluation processes of business partners and/or suppliers
3.6.4. Planning processes related to the company's business and strategies
3.6.5. Planning and execution of performance management processes

4. Method and Legal Reason for Collecting Personal Data
is collected by VEVEZ electronically or physically via mail/cargo via mobile application, websites, info lines, Call Center and social media accounts that you allow VEVEZ to access.
Your personal data may be processed based on the following legal reasons specified in Article 5 of the Law, for the purposes specified in Article 2 of this Information Text:

It is clearly provided for in the law

It is necessary to process your personal data, provided that it is directly related to the implementation of the contract between you and us.

It is mandatory for us to fulfill our legal obligations

Your personal data has been made public by you

It is mandatory to process your personal data for the establishment, exercise or protection of a right

It is necessary for our legitimate interests, provided that it does not harm your fundamental rights and freedoms.

In cases where at least one of the legal reasons explained above is not available for the processing of personal data, we act in accordance with the explicit consent of the relevant person for the processing of personal data.

4.1. Use of Cookies and Identification Technologies
We process some personal data by using various cookies to increase the experience of the relevant people visiting www.vevez.com on the website and to ensure the best functioning of the website. By using cookies, we aim to provide the best experience to our website visitors and customers. We provide the necessary clarification regarding the personal data we process through these cookies at the time of first entry to the Vevez website, allowing relevant persons to manage their preferences regarding cookies. You can find detailed information about cookies and the personal data we process through cookies in our Cookie Policy.
4.1.1. Vevez Notifications
In accordance with the purpose and legal reasons explained in the Customer Personal Data Disclosure Text, Vevez may send instant notifications through the application and communicate via phone and e-mail to its customers who have given their explicit consent. Users can manage their communication preferences for instant notifications from the "Profile" tab of the VEVEZ mobile application.

5. Parties to which Personal Data May Be Transferred and Purpose of Transfer
5.1. VEVEZ may transfer the personal data/special personal data of the data owner to third parties by taking the necessary security measures in line with the data processing purposes of the personal data it has obtained in accordance with the law.

5.2. Your personal data collected by VEVEZ may be shared with our domestic subsidiaries, shareholders, business partners, legally authorized public institutions and private individuals within the scope of the Information Text above. For the same purposes and limited to these, your personal data may be shared with our foreign subsidiaries, shareholders and business partners in accordance with Article 9 of the Law, with your express consent.

6. Your Rights Regarding Your Personal Data
6.1. Learning whether your personal data is being processed or not,

6.2. Requesting information if your personal data has been processed,

6.3. Learning the purpose of processing personal data and whether they are used for their intended purpose,

6.4. Knowing the third parties to whom your personal data is transferred at home or abroad,

6.5. Requesting correction of your personal data if it has been processed incorrectly or incompletely, and requesting that the action taken in this context be notified to third parties to whom personal data has been transferred,

6.6. Requesting the deletion or destruction of your personal data and requesting that the action taken in this context be notified to third parties to whom your personal data has been transferred,

6.7. Object to the emergence of a result against you by analyzing your processed data exclusively through automatic systems,

6.8. Request compensation for the damage if you suffer damage due to unlawful processing of your personal data.
Within the framework of the law, you do not have rights regarding your personal data in the following cases:

6.9. Processing of personal data for purposes such as research, planning and statistics by anonymizing them with official statistics.

6.10. Processing of personal data for artistic, historical, literary or scientific purposes or within the scope of freedom of expression, if it does not violate national defense, national security, public security, public order, economic security, privacy of private life or personal rights or constitute a crime.

6.11. Processing of personal data within the scope of preventive, protective and intelligence activities carried out by public institutions and organizations authorized by law to ensure national defense, national security, public safety, public order or economic security.

6.12. Processing of personal data by judicial authorities or enforcement authorities regarding investigation, prosecution, trial or enforcement proceedings.

7.How Can You Exercise Your Rights Regarding Your Personal Data?
7.1. As personal data owners, you can forward your questions regarding your rights to info@vevez.com in accordance with the VEVEZ Personal Data Protection and Privacy Policy.

7.2. VEVEZ will finalize the request free of charge as soon as possible and/or within thirty days at the latest, depending on the nature of the request. However, if an additional cost arises due to fulfilling your requests, legal fees may be charged.

7.3. Applications to be made by personal data owners will be made by one of the following methods, along with documents that will identify the personal data owner:

- Filling out the form and sending the wet-signed copy to the company address by hand, through a notary or by registered letter.

- The form is signed with the secure electronic signature issued within the scope of the Electronic Signature Law No. 5070 and sent by e-mail,

- Sending a request to info@vevez.com , (In this case, in order to determine whether the personal data owner is actually the rightful owner, the relevant person will be contacted via registered phone to identify his/her identity and to determine whether the requester has actually made this application. In this context, the applicant's If the last order information is confirmed and the data owner and the person making the request are matched, the application will be evaluated.)

This Information Text may be updated to comply with changing conditions and legal regulations. Updates to be made by our company will be notified on the Website.
Updated date: May 2024

8. Protection of Personal Data
8.1. In order to ensure the security of the personal data it processes, VEVEZ ensures that personal data is processed and protected in accordance with the law by taking the administrative and technical measures prescribed in accordance with the relevant legislation.

8.2. In this context, VEVEZ provides a reasonable level of information, including technological possibilities and implementation costs, to process personal data in accordance with the law, to store them in secure environments, to prevent unauthorized access risks and all other unlawful accesses, to prevent data loss, to prevent intentional damage to data and its deletion. takes technical and administrative measures.

8.3. VEVEZ operates the system that ensures that if the processed personal data is obtained by others through illegal means, this situation is notified to the relevant personal data owner as soon as possible.

9 . Personal Data Categorization

Personal Data Categorization

9.1. Identity Information: Clearly belonging to an identified or identifiable natural person; processed partially or fully automatically or non-automatically as part of the data recording system; person's identification and insurance data (client and/or VEVEZ personnel)

9.2. Contact Information: Clearly belonging to an identified or identifiable natural person; processed partially or fully automatically or non-automatically as part of the data recording system; Information such as telephone number, address, e-mail address, fax number, IP address

9.3. Location Data: Clearly belonging to an identified or identifiable natural person; processed partially or fully automatically or non-automatically as part of the data recording system; Information identifying the location of the personal data owner's location while using VEVEZ applications of employees of institutions with which VEVEZ cooperates , within the framework of operations carried out by VEVEZ business units.

9.4. Customer Transaction Information: Records regarding the use of our products and services, which are clearly belonging to an identified or identifiable natural person and are included in the data recording system, as well as orders, products, venues, times, selection criteria, payment required for the customer's use of products and services. information such as instructions

9.5. Family Members and Relative Information: Clearly belonging to an identified or identifiable natural person; processed partially or fully automatically or non-automatically as part of the data recording system; Within the framework of the operations carried out by VEVEZ business units, information about the personal data owner's family members, relatives and other persons who can be reached in emergency situations in order to protect the legal and other interests of VEVEZ and the personal data owner.

9.6. Physical Location Security Information: Clearly belongs to an identified or identifiable natural person; processed partially or fully automatically or non-automatically as part of the data recording system; Personal data regarding records and documents taken upon entering the physical location and during the stay in the physical location

9.7. Transaction Security Information: Clearly belongs to an identified or identifiable natural person and is included in the data recording system; Personal data such as IP address, log in credentials (system login information), logging of resources accessed by suppliers while providing support services, user movements specific to the wallet system (such as password reset, password creation) processed to ensure our technical, administrative, legal and commercial security while carrying out our commercial activities. .

9.8. Incident Management Information: Information and evaluations collected about events that are associated with the personal data owner and have the potential to affect our company, its employees and shareholders.

9.9. Financial Information: Clearly belonging to an identified or identifiable natural person; processed partially or fully automatically or non-automatically as part of the data recording system; Personal data processed regarding information, documents and records showing all kinds of financial results created according to the type of legal relationship that VEVEZ has established with the personal data owner, and data such as bank account number, IBAN number, credit card information, financial profile, asset data, income information.

9.10. Visual and Audio Data: Clearly belonging to an identified or identifiable natural person; Photographs and camera records (except records included within the scope of Physical Space Security Information), voice recordings and data contained in documents that are copies of documents containing personal data

9.11. Legal Transaction and Compliance Information: Clearly belongs to an identified or identifiable natural person and is included in the data recording system; Personal data processed within the scope of determining and pursuing our legal receivables and rights and fulfilling our debts, as well as compliance with our legal obligations and our company's policies.

9.12. Audit and Inspection Information: Information regarding audit and inspection records, reports and examinations carried out within this scope, and the information and comments collected, associated with the personal data owner.

9.13. Marketing Information: Clearly belongs to an identified or identifiable natural person and is included in the data recording system; Personal data processed for the marketing of our products and services by customizing them in line with the usage habits, tastes and needs of the personal data owner, and reports and evaluations created as a result of this processing.

9.14. Commercial and workplace information; Company information, tax number, trade registry information, workplace address, telephone, fax, email information, number of tables for restaurants, capacity, kitchen type, number of employees, menu, POS, campaign, commercial account, etc.

9.15. Reputation Management Information: Information associated with the person and collected for the purpose of protecting the commercial reputation of our company (for example, information from the Complaintvar website, information collected from Twitter and Facebook regarding the posts made against our company, senior managers and shareholders, evaluation reports prepared regarding this and the actions taken regarding this. related information

9.16. Request/ Complaint Management Information: Clearly belonging to an identified or identifiable natural person; processed partially or fully automatically or non-automatically as part of the data recording system; Personal data regarding the receipt and evaluation of any requests or complaints directed to VEVEZ


10. Principles Regarding the Storage Period of Personal Data

Personal data is stored by VEVEZ for the periods stipulated in the relevant legislation and in line with its legal obligations. It is then deleted, destroyed or made anonymous. If personal data whose purpose of processing has expired and personal data requested to be deleted/anonymized by personal data owners have reached the end of the retention periods determined by the relevant legislation and VEVEZ; It can only be stored to serve as evidence in possible legal disputes or to assert the relevant right related to personal data or to establish a defense. When determining the storage period of personal data, VEVEZ is based on the statute of limitations stipulated in the relevant legislation. Personal data stored for this purpose is only accessed by limited persons when it needs to be used in the relevant legal dispute and is not accessed for any other purpose other than this purpose. At the end of this period, personal data is deleted, destroyed or anonymized.


11. VEVEZ Management Structure Regarding the Protection and Processing of Personal Data

A Personal Data Protection Committee has been established within the company within VEVEZ to manage this Policy, related policies and other outputs, and to monitor and ensure the continuity of the compliance process with the Law. The duties of this Committee are;
To create, update and enforce basic policies regarding the protection and processing of personal data. To take actions regarding the implementation and control of policies regarding the protection and processing of personal data, and to ensure coordination by assigning internal company assignments.
To ensure compliance with the law and relevant legislation and to follow the developments regarding the protection and processing of personal data and to take the necessary actions within this framework.
To raise awareness within VEVEZ and among the institutions with which VEVEZ cooperates regarding the protection and processing of personal data.
To evaluate the applications of personal data owners and to resolve them in accordance with the law.
To identify risks that may occur in VEVEZ's personal data processing activities and to ensure that necessary precautions are taken.

Kebijakan Privasi

Privacy Policy, VEVEZ Privacy Policy updated May 2024.

This privacy policy applies to VEVEZ CO. It describes how UK, its subsidiaries, affiliates and business partners collect, use, transfer, disclose and otherwise process personal data (“data”) and your choices regarding that data.
You can access our Privacy Policy through the VEVEZ mobile application and https://www.vevez.com You can review it in detail by visiting the website. Please take the time to learn about our privacy policies and cookie policies. If you have any questions, you can reach us via e-mail address " info@vevez.com ".
In the Privacy Policy, hereinafter, “you”, “your” will refer to Users and Third-Party Providers, and “we”, “us” will refer to VEVEZ. The terms “this notice”, “notice” will represent the “Privacy Policy”. "Third Party Providers" are independent third parties and include, but are not limited to, independent restaurants, cafes, bars and similar gastronomy services that use the VEVEZ mobile application and/or website, delivery partners, logistics providers, payment providers and/or an affiliate with VEVEZ. includes other service providers covered by the agreement. “Third Party Services” include, but are not limited to, food, catering, beverage, service, delivery, logistics and retail trade services and goods provided to you by independent Third-Party Providers. The expression “processing of data” will be used as “all kinds of operations carried out on personal data, including obtaining, recording, storing, changing, sharing data with third parties and transferring it abroad.” 
This notice applies to all VEVEZ users worldwide (Consumer users, Third Party Providers, other Partners with different agreements, etc.) unless they are using a service covered by a separate privacy policy.
Our privacy practices are subject to applicable laws in the locations we serve. This means that we will only engage in the practices described in this notice in a particular country or region if permitted by law in those locations. If you have any questions about our practices in a particular country or region, please contact us.

1. Collection and use of data
A. Sources of the data we collect
A-1. Data provided to VEVEZ by users
A-2. Data generated when you use our services
A-3. Data from other sources

B. Details of the data we collect from these sources
B-1. Data provided by users:
It is personal data that you provide voluntarily. We process personal data provided by you when you create an account with us, place your Order, or consent to marketing and/or surveys in connection with our Services.
1.1. Account and usage information; We collect data when you create, update or order your VEVEZ account. These data: name, surname, email, phone number, address, company name, business title, profile photo, payment or banking information (including relevant payment verification information), financial information (billing information, balance information), user settings and Third Party Contains loyalty program information for providers. Employer-duty information of Third-Party Providers' assigned employees, such as waiters or couriers, is also processed.
1.2. Demographic data: We collect demographic data such as date of birth, age, gender or occupation when necessary to enable certain features or provide access to Age Restricted Products and Services (For example, if they purchase alcohol or tobacco products).
1.3. User content: We collect data when users provide scores or feedback through VEVEZ surveys, use features that allow users to upload content or submit records, or otherwise communicate with VEVEZ (e.g., requests, suggestions and complaints you make through the application, surveys, your scores, your job application, your comments, cancellation and refund requests).
1.4. Data for couriers; Information such as courier vehicle, license plate, insurance information, emergency contact information, driver's license status, work permit, profile photo are included. This information may be processed by Third Party Providers to VEVEZ.

B-2. Data generated automatically when you use our services. This information includes:
With your prior consent or if permitted by applicable law, we may automatically collect technical data about your equipment, browsing activities and patterns when you use the VEVEZ mobile application and/or website Services. We process this personal data using cookies, server logs and other similar technologies. These self-learning algorithms generate content to personalize your user experience by selecting items of particular interest to you and to support the overall optimization of our Services. For more information about our Cookie Policy, please review our Cookie Policy.
We may allow you to use social media sites to create your account or link your account to the relevant social media site. These social media sites may provide us with automatic access to certain personal data they hold about you (for example, information about the content you have viewed, the content you have liked and any advertisements you have been shown or may have clicked on). We may use this information to further personalize your experience with us based on your preferences.
2.1. Location data: We can enable users to see options and make choices based on their location. While using the services offered by VEVEZ, real-time location information is recorded as users allow. Location data is subject to specific permission of the user and can be changed. If location services are not allowed, there will be restrictions on the service.
2.2. Transaction information: Information about our services, including information such as the type of services requested or provided, order information (date, time, address, products ordered), payment transaction-related information, Third Party Provider name, address, location, payment amount and method, points. We collect transaction information regarding your usage. This information includes information such as allergy information that users provide when placing an order.
2.3. Usage data: We collect data about users' interactions with our services. This data includes access dates, times, application features, pages viewed, browser type, number of clicks, preferred categories, duration of use of our services and ads clicked, cookie records, application crashes and other system events.
2.4. Device data: Including hardware model, browser, device IP address or other unique device identifiers, mobile device ID, operating system and version, software, login, password, language preference, time zone, advertising identifiers, device movement and mobile network data We collect information about the devices used to access our services.
2.5. Communication data: We collect data regarding communications between users activated through the VEVEZ mobile application. These; It includes communication type (in-app message), date/time and content data.
The data we collect from users through our services and the data we collect from third parties and web analytics may be anonymized and your identities hidden. Data anonymized (without identity) in accordance with the Personal Data Protection Law will not be considered personal data in accordance with the provisions of the said law, and data processing activities related to this data will be carried out without being bound by the provisions of this Privacy Policy.

B-3. Data from other sources. This includes:
3.1. personal data from Third Party sources; We may receive personal data from Third Party sources, including advertising networks and social media platforms such as Facebook and/or providers of technical payment and delivery services, for purposes such as support. We may use data to measure the performance of marketing campaigns on our Services and to customize marketing campaigns based on users' personal preferences. Where we may receive such personal data, we check that Third Parties have your consent to process the information and/or are legally permitted to share your personal data with us.
3.2. Automated decision making occurs when an electronic system uses personal information to make decisions without human intervention. VEVEZ uses automated decision-making and profiling to the extent necessary for the performance of the contract with you and/or to fulfill our obligations or to improve our platforms and Services for our legitimate interest.
3.3. Users, service providers, affiliated entities or others who provide information in connection with litigation or disputes.
3.4. VEVEZ partners, such as payment service providers, social media services that users use to create or access VEVEZ accounts, or applications or websites that use VEVEZ APIs or for which VEVEZ uses APIs.
3.5. Third Party Providers and other VEVEZ business partners associated with debit or credit cards issued by a financial institution that partners with VEVEZ.
3.6. Publicly available sources.
3.7. Law enforcement officials, public health officials and other government officials.

C. How do we use data?
VEVEZ uses personal data to provide its mobile application and/or website Services in a safe, high-quality and uninterrupted manner. Services can be listed as follows.
C-1. Providing products and services to users
C-2. Providing customer support services
C-3. research, evaluation
C-4. Enabling communication between users
C-5. Marketing and advertising
C-6. Non-marketing messages
C-7. Due to legal proceedings
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C-1. VEVEZ uses the following data to provide, personalize, maintain and improve its services.
1.1. Account creation, update data
1.2. Data required for delivery and other services
1.3. Courier package pickups and order delivery using location data, estimated transportation calculation, showing courier location, tracking process progress.
1.4. Payments processing data
1.5. Personalize user accounts
1.6. Notifying users about changes to our terms and conditions, services or policies.
1.7. Take actions necessary to maintain our services, including resolving software bugs and operational issues.
1.8. Security, anti-fraud and safety data. This information includes:
1.8.1. We may check users' accounts, identities or compliance with security requirements. We may verify name, date of birth, email, phone and payment information to prevent the use of the Services by fraudulent accounts.
We also process personal data on and through our Services to prevent fraud and other forms of abuse. Depending on the circumstances, we may rely on your consent or the fact that the processing is necessary to fulfill a contract with you or to comply with the law. We may process the following personal data for fraud prevention purposes: Name, Order and transaction data, Payment data, Device information, IP address, Browser information
1.8.2. To comply with our legal obligations regarding age-restricted products, we may implement verification procedures governing the sale and delivery of these products, including verification of your age and identity. We may ask you to present a valid, government-issued identification document and/or photograph for this purpose. If you do not cooperate with the required verification procedure, we will not be obliged to provide you with services.
1.9. We process the personal data you provide to us when you place your order. These personal data are necessary to fulfill your order, confirm your order and evaluate your order, your payment and a possible refund. Your information (such as the products you added to your cart) allows us to process and serve your order. It also helps us and/or Third-Party Providers to contact you regarding your order when necessary. Your personal data that we may process during the ordering process; Your name, address, contact information, order and transaction data and payment data.
1.10. You can create an account with us using any third-party social login portals you have (e.g., Apple, Google, Facebook). We use your personal data in this process, which provides both convenience and security; Name, contact data

C-2. Customer support.
We use the information we collect to monitor and improve our customer support processes. When you contact customer service, we will also use the personal data you provide to answer your question or address your complaint. We may collect personal data from call recordings to provide customer support, including to investigate and evaluate user concerns and improve our responses.
Name, Address data (if any), Contact data, Order and transaction data, Payment data (if any), Comments (if any), Content of correspondence between you and your customer service department, other content that may be required to comply with the Digital Services Act.

C-3. Research and development.
3.1. We use the data we collect for analysis, machine learning, product development, research and testing. This research helps us make our services more convenient and easier to use, improve the security and safety of our services, and develop new services and features.
3.2. We may also send you some research data, such as but not limited to surveys, to understand customer satisfaction. We will only send such communications with your prior consent, unless required by applicable law. Participation in customer satisfaction surveys is completely optional. Processed data: Name, Contact data, Order and transaction data, Research input
3.3. VEVEZ uses your personal data to fulfill its reporting obligations to Third Party Providers. Depending on the circumstances, we may rely on your consent or the fact that the processing is necessary to fulfill a contract with you or to comply with the law. We make sure that the reports do not contain any personal data, that is, they are anonymized, so that the information cannot be traced back to you.
3.4. VEVEZ uses cookies or similar technologies for its functionality and strategic purposes. The data processed by cookies varies according to the purpose (functional, analytical or marketing) and depends on the preferences set by you.
For more information about our use of cookies and/or similar technologies, please review our Cookie Policy. You can change your cookie settings at any time via your web browser. Please note that disabling cookies may prevent you from using some Services and/or features on the website or may negatively impact your user experience.

C-4. Providing communication between users.
We use personal data to enable users to message Third Party Providers using the VEVEZ mobile application. Users can send messages to Third Party Providers, as well as contact them for tracking on package orders.

C-5. Marketing and Advertising.
5.1. We also process your personal data to manage, support, improve and improve our Services and to send you (personalized) marketing communications and notifications. Such messages may include promotions, updates, and other communications that may be subject to direct marketing from Third Party Providers. We rely on your consent in accordance with applicable law. You can change your preferences about receiving these types of communications using your account settings.
5.2. Name, Address data, contact data, Order and transaction data, Review(s) (optional), Campaign data (optional), Device ID, Account, approximate location, device usage data, language preference and order history, users' interests and to provide personalized advertising and marketing communications based on your characteristics.
5.3. We may send emails, texts, push notifications and in-app messages or other communications that market or promote VEVEZ products, services, features, offers, promotions, sweepstakes, news and events
5.4. We may display Third Party advertisements on the VEVEZ mobile application or in connection with our services. These ads contain personalized recommendations based on users' location and order history.
5.5. When you use one of VEVEZ's loyalty programs, we process your personal data to offer you discounts or offers specified in the relevant program. For example, we process your name, contact and order data for redeemable points from Third Party Providers.
5.6. VEVEZ may launch certain campaigns or contests in connection with its Services. Participation in VEVEZ campaigns or competitions is always voluntary. You can withdraw your consent at any time using the contact information provided to you within the scope of the campaign or by contacting us. Processed data: Name, Contact data, Order and transaction data (optional), Campaign data (optional)

C-6. non-marketing messages.
We may use data to send surveys and other communications that are not intended to market VEVEZ's or our business partners' services or products.

C-7. Legal procedures and requirements.
7.1. We use personal data to investigate or address claims or disputes regarding the use of VEVEZ services, to satisfy requirements under applicable laws, regulations, business licenses or agreements or insurance policies, or pursuant to governmental requests and legal process, including from law enforcement.
7.2. VEVEZ may process personal data on the grounds that it is necessary for its legitimate interests in investigating and responding to claims and disputes regarding the use of its services and features and/or to comply with applicable legal requirements.
7.3. We will use your personal data only for the purposes described above. If we want to use the data for a different purpose, we will take appropriate measures to inform you in accordance with the significance of the changes we have made.

2. How long we keep your data
2.1. We will retain your personal data for as long as necessary to fulfill the purposes for which we collect the data set out in this Privacy Policy, including to satisfy legal, tax, accounting or reporting requirements, and/or for the mandatory period specified in applicable legislation. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the possible risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we are processing your personal data.
2.2. In some cases, we may anonymize your personal data so that it can no longer be associated with you; in which case we may use such information without prior notice to you.

3. Sharing your personal data with Third Party Providers
3.1. If you place an order through our Services, VEVEZ may share your personal information (order, name, address or contact data) with the Third-Party Provider you have selected, so that the Third-Party Provider can process your order and, where necessary, provide the necessary services to resolve your complaint, for example. Third Party Providers may process your personal data to contact you if it is necessary to fulfill the contract with you.
3.2. By virtue of being a direct customer of the Third-Party Providers, the Third-Party Provider bears its own responsibilities and liabilities regarding the processing of your personal data. If you have questions about how the Third-Party Provider processes your data, we recommend that you contact the Third-Party Provider directly.
3.3. To carry out the processing described in this notice and/or to comply with legal obligations, VEVEZ may work with its subsidiaries, affiliates and/or Third-Party Providers.
3.4. We may share your data with other Third Parties (such as law enforcement) where required by applicable law or regulation (including a court order or request from legal authority) or where we believe disclosure is necessary to comply with legal obligations, to exercise, establish or defend legal rights, or to protect the vital interests of any person. We can also share.
3.5. We may also disclose your personal data to any company or potential buyer of all or substantially all our assets in connection with any sale or transfer of our assets. Your personal data may be shared with the following parties:
3.5.1. VEVEZ subsidiaries, affiliates, affiliates and/or Third-Party Providers
3.5.2. Software, storage, application support, delivery, logistics, information security, etc. software providers such as providers
3.5.3. Third parties who undertake various activities to promote, market or support our Services. This includes social media platforms such as Facebook, overseas customer support representatives, marketing service providers, partners who manage our marketing emails and push notifications, partners who send you a text message when your order is on its way, delivery companies that deliver your order to you.
3.5.4. Payment and card service providers, marketing service providers
3.5.6. Customer satisfaction survey companies and/or market research companies, loyalty program partners, professional consultants
3.5.7. Law enforcement, governmental or regulatory authorities (including insurance companies, visa and tax authorities)
3.5.8. Possible buyers
3.5.9. Any other Third-Party Provider, provided you consent to the disclosure.
3.6. VEVEZ does not disclose your personal data in a way that is contrary to the provisions of the law and does not use it for purposes other than its purpose.
3.7. Do not share your VEVEZ username and password with anyone. VEVEZ assumes that it has received all instructions with this username and password with your authorization and otherwise assumes no liability.
3.8. You declare, undertake and agree that your personal information subject to the Privacy Policy is complete, accurate and up to date. VEVEZ will not be held responsible for any incidents, financial or reputational losses that may occur due to the information not being up to date.
3.9. You acknowledge that if you do not allow VEVEZ to use any of your personal data, you may not be able to fully benefit from VEVEZ's operation and therefore its services, and you undertake, declare and accept that any liability arising in this context will belong to you.

4. Third Party websites
Our website may contain links to third-party websites. When accessing such third-party websites please be aware that each of these websites has its own privacy statement. Although VEVEZ takes great care in selecting websites to link to, it does not bear any responsibility for their processing of your personal data and their privacy policies.

5. Personal data rights, questions or complaints
5.1. With respect to personal data, you can exercise the rights provided by applicable data protection laws. You have the right to access personal data, to request its rectification or erasure or restriction of processing, to object to processing, to data portability, to withdraw your consent at any time (without prejudice to the lawfulness of processing based on consent given before its withdrawal) as well as to lodge a direct complaint with a supervisory authority.
5.2. Please contact us to exercise your rights. Your rights to review, update, correct and delete your information are subject to legal retention requirements, our record retention procedures and applicable laws. We may refuse to process requests that are frivolous/malicious, jeopardize the privacy of others, are highly impractical, or whose access is not required by local law. We may also deny deletion and access requests that we believe may prevent us from using the data for fraud prevention and security purposes.

6. Security
6.1. In accordance with the legislation, we provide the technical equipment needed for the required level of security to ensure the lawful use, access and protection of personal data, establish administrative regulation and control mechanisms and carry out all systemic audits. We support our security measures with up-to-date technologies, considering the sensitivity and value of the information collected, stored and processed. If you believe that your personal data is not adequately protected or there are signs of misuse, please contact us via info@vevez.com.
6.2. To make a request or if you have questions or concerns about our Privacy Policy, please contact us via our privacy form.

7. Updates to our Privacy Policy
7.1. We may update this Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate steps to notify you of the significance of the changes we make. Where required by applicable data protection law, we will obtain your consent to any material changes to this Notice. Your continued use of the Services following the posting of changes to this Privacy Policy will mean that you acknowledge and agree to those changes.
7.2. With the Privacy Policy, you declare, undertake and accept that you have been informed about the processing of your personal data, that is, "all kinds of operations carried out on personal data, including acquisition, recording, storage, modification, sharing with third parties and transfer abroad" and that you consent to the use of your personal data in the specified manner. you will.

Cookie Policy
Our Cookie Policy (hereinafter referred to as “notice”) has been created to explain to your which cookies (tracking technologies) we use and why we use them. If you have questions about the use of cookies or your privacy regarding cookies, you can contact us at info@vevez.com.

1. What are Cookies?
1.1. We use cookies in our application, website and email communications.
1.2. A cookie is a very small text document that usually contains a unique identifier. Cookies are created when your browser loads a particular website. The website sends information to the browser and a text file is then created. Every time the user returns to the same website, the browser retrieves this file and sends it to the website's server. You can find more information about the use of cookies at www.allaboutcookies.org.
1.3. We also use other types of technology (such as scripts, web beacons and software development kits (often referred to as SDKs) in applications) that serve a similar purpose to cookies and allow us to monitor and improve our application, website and emails. When we mention cookies in this cookie notice, we mean the term includes these similar technologies.

2. Why do we use cookies?
We classify cookies according to their purpose of use.
2.1. Necessary cookies
These cookies are necessary to enable and maintain the basic functionality of our websites and applications. Without these cookies, the services you request, such as adding products to your order, cannot be provided. Without these cookies, certain parts of our website and mobile application will not work. We also use cookies to help ensure the security of our platform and to test new functionality to ensure they do not interfere with core functionality of the platform.
2.2. Functionality cookies
We may use cookies that are not necessary but enable various useful features on our websites. For example, functionality cookies collect information about your interaction with our websites and applications and may be used to remember your preferences or interests. For example, cookies that keep you logged in to the site and thus save you from having to log in again each time you visit the site are functionality cookies.
2.3. Analytical/performance cookies
We analyze user behavior on our website using cookies and similar technologies to improve our website and adapt it to provide you with the best possible user experience. We hope that by analyzing this data we can ensure that our website is as user-friendly as possible. For example, we keep track of which pages are most visited on our website and how you navigate.
2.4. Advertising cookies
We use cookies and similar technologies to introduce our platform and services to you and to collect information about your browsing habits to make advertising more relevant to you and your interests. For this purpose, we analyze, among other things, how often you use our website and which products are of interest to you. This allows us to better tailor our advertising to your preferences. We also use such cookies to check whether you have come from the website of one of our advertisers or affiliates. We may share this information with Third Parties who help manage our online advertising.
2.5. Social Media cookies
These cookies are used when you share information using a social media sharing button or “like” button on our websites or apps, or when you interact with our content on or through a social platform such as Facebook or Twitter. These cookies collect information about your social media interaction with us, such as whether you have an account on the social media site and whether you are logged in when you interact with our content on our websites and apps. This information may be linked to targeting/advertising activities.

3. Manage cookie preferences
3.1. It may also be possible to delete or disable cookies that have already been placed on your device using your browser settings. When you disable cookies, it is possible that some parts of our website will no longer work. Cookies that are necessary for the website to function cannot be disabled.
3.2. You can control how VEVEZ and its Third-Party Providers use non-essential Tracking Technologies as follows:
A. Website Tracking Technologies
Depending on your location, when you visit our website, you may see a "cookie banner" indicating our use of Tracking Technologies and allowing you to accept or reject them. Please note that when you reject cookies, the availability and functionality of our Services may be limited.
B. Browser settings
Your browser may allow you to reject cookies. To do this, please follow the instructions provided by your browser, usually found in the “Help” or “Preferences” menu.
C. Third party opt-out links
Some Third-Party Tracking Technology providers allow you to opt out of Tracking Technologies using an opt-out link.
D. Operating system options
1. You can choose how we use Tracking Technologies on your mobile device using the options provided by your device's operating system.
2. VEVEZ provides a “Data Security” statement on the Google Play Store for Android mobile devices that includes shared data, collected data and security practices. You can control whether and how third parties can track your activities by changing or deleting your Android device's advertising identifier, specifically by visiting your device settings/Privacy/Ads and selecting “Reset advertising id” or “Delete advertising id.”
E. VEVEZ settings for data sharing and data collection for ads
Here you can choose whether VEVEZ can share your data with third parties (such as advertising partners) or collect data about your interactions with third-party apps and websites for personalized ads.

Syarat-syarat lan kahanan

User Agreement Terms and Conditions

VEVEZ users, VEVEZ CO. They accept and undertake that they will comply with these "User Agreement Terms and Conditions" created by the UK company, its subsidiaries and partners (hereinafter all referred to as "VEVEZ").
VEVEZ CO. UK is a company Chester registered 3 Grange Road CH2 2AN in the city of England with its company number and its office 14537295 is located at its address. For your questions, you can contact us at info@vevez.com.
From now on, in this agreement, the expressions "you", "your" will represent the users, and the expressions "we", "us" will represent VEVEZ. The terms “this agreement” “this agreement” shall represent the “User Agreement Terms and Conditions”. "Third Party Providers" are independent third parties and include, but are not limited to, independent restaurants, cafes, bars and similar gastronomic businesses that use the VEVEZ mobile application and/or website services, delivery partners, logistics providers, payment providers and/or includes other service providers under an agreement. “Third Party Services” include, but are not limited to, food, catering, beverage, service, delivery, logistics and retail trade services and goods provided to you by independent Third-Party Providers.

1.Confirmation of the contract
1.1. This agreement sets out the terms and conditions for you to access the VEVEZ mobile application and www.vevez.com website. Please read these User Agreement Terms and Conditions carefully. When you order products and/or services through VEVEZ (both now and in the future), you agree to be bound by these terms and conditions. Use of the website is also subject to these terms and conditions.
1.2. VEVEZ reserves the right to make changes to the terms of this agreement. In case of changes to the User Agreement Terms and Conditions, the latest updates will be announced via the VEVEZ mobile application. Your continued use of VEVEZ services after the update will mean that you accept the updated terms. You will be subject to the policies, terms and conditions in effect at the time you place your order through VEVEZ.
1.3. When opening a user account at VEVEZ you must confirm that you accept these terms and conditions. If you do not accept the terms and conditions, you cannot use the services offered to you.
1.4. You can access some areas of the VEVEZ mobile application without registering by opening a user account.
1.5. With respect to Third Party Services, you are contracting directly with Third Party Providers. VEVEZ acts as an intermediary technology platform that allows you to request and receive these services. With respect to services created by Third Party Providers using VEVEZ's website/application, VEVEZ, in its capacity as a request maker, ensures that requests are properly fulfilled under the conditions set out in these terms.
1.6. Third Party Providers (for Third Party Services) and VEVEZ (for Services Provided by VEVEZ) are free to decide whether to accept or reject a request.
1.7. For some Third-Party Services, you may be required to agree to different terms and conditions before using such Third-Party Services.
1.8. You may be asked to evaluate the Third-Party Provider whose services you request. The Third-Party Provider and other users see the average results of these reviews in the VEVEZ mobile application, and these reviews may influence users' decision to receive services from the Third-Party Provider.

2.Conditions
2.1. VEVEZ services are available only to registered users of VEVEZ and not to the public.
2.2. Your ability to view and purchase services that VEVEZ provides to you from Third Parties does not make VEVEZ the provider of these services. Third parties are independent companies and are in no way actual, apparent or apparent representatives or employees of VEVEZ.
2.3. The systems, mechanisms, features, policies, standards and similar efforts that VEVEZ provides to facilitate your receipt of Third-Party Services and/or for the benefit of safety and security are not indicative of. employment or agency relationship of any kind with a third party. 
2.4. The Services are provided on an “as is” and “as available” basis. VEVEZ disclaims all warranties, whether express, implied or implied, not expressly stated in these terms, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. In addition, VEVEZ does not make any representations, warranties or guarantees regarding the reliability, timeliness, quality, suitability or availability of the services or goods requested using the services or that the services will be uninterrupted or error-free.
2.5. VEVEZ, does not guarantee the quality, suitability, security or adequacy of Third-Party Providers and Third-Party Services. You agree that you bear sole responsibility for and risk arising from your use of the Services and any services or goods requested or obtained from Third Party Providers in connection therewith, to the fullest extent permitted by applicable law.
2.6. VEVEZ does not control, manage or direct Third Party Providers. Third Party Providers are not actual, apparent or apparent agents or employees of VEVEZ. If a dispute arises between you or any other third party, you release VEVEZ from losses of every kind and nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way connected with such disputes.
2.7. VEVEZ does not control, approve or accept responsibility for user content or third-party content found in, created by or in connection with the services. VEVEZ, cannot and does not represent or warrant that the services are free of viruses or other harmful components.
2.8. VEVEZ's use of algorithms to provide services or to improve the experience of its users and the security of the services does not constitute a warranty of any kind, express or implied.

3. Limitation of Liability
3.1. VEVEZ shall not be liable for any indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, loss of data, personal injury, death or property damage, whether in connection with the use of any of its services or otherwise. is not liable regardless of its negligence (active, positive, single or concurrent), even if it has been informed of the possibility of such damages.
3.2. VEVEZ, is not liable for any damages, liabilities or losses arising from:
3.2.1. Your use of or reliance on the services or your inability to access or use the services.
3.2.2. Any transaction or relationship between you and any Third Party Provider.
3.3. VEVEZ, shall not be liable for any delay or failure to perform due to causes beyond its reasonable control.
3.4. You acknowledge that the transportation services offered by some Third-Party Providers through VEVEZ may not be professional or licensed or permitted.
3.5. The Services may be used to request or schedule services, goods or logistics services from Third Party Providers. However, you acknowledge and agree that VEVEZ has no responsibility or liability to you for any services, goods or logistics services provided or not provided to you by Third Party Providers other than those expressly stated in these terms.
3.6. The limitations and disclaimers in this section are not meant to modify your rights or modify liability as a consumer that cannot be excluded under applicable law. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, VEVEZ's liability shall be limited to the fullest extent permitted by law. This provision will have no effect on VEVEZ's choice of law provision.

4.Compensation
4.1. You indemnify and hold VEVEZ and its affiliates, and their officers, officers, directors, employees, agents and representatives, harmless from and against any and all actions, claims, demands, losses, liabilities, costs, damages and expenses (including attorneys' fees) arising out of or in connection with: You agree to indemnify and hold harmless: 1) any services or goods obtained through your use of the Services; 2) your violation of any of these terms; 3) VEVEZ's use of your user information (content); 4) Your violation of the rights of any third party, including Third Party Providers

5.License and Purpose of Use
5.1. Subject to your compliance with the terms of this agreement, you are granted a personal, universal, non-exclusive, we grant you a non-transferable, revocable, non-sublicensable license. All rights not expressly granted herein are reserved by VEVEZ and VEVEZ's licensors.

5.2. All transactions you carry out using the services offered by VEVEZ through the mobile application and/or website are for personal use only, you will not use VEVEZ for commercial purposes or for any purpose not permitted by the conditions, you will comply with all relevant laws, rules and regulations and you will not violate the rights of third parties. You accept, declare and undertake that you will not.

6.Membership and Use of Services
6.1. The VEVEZ mobile application and/or website can be downloaded or accessed from most modern mobile devices with an internet connection and popular operating systems such as Android or iOS. You cannot claim compensation from VEVEZ due to problems that may occur on your computer, tablet or smart devices and damages that you may incur while using VEVEZ services.
6.2. VEVEZ asks you for permission to access your location during the installation phase so that you can benefit from the technological services it can provide using your location. If you do not give consent, you cannot access some of the services that VEVEZ will offer.
6.3. You are responsible for obtaining the necessary network access to use the VEVEZ mobile application and/or website Services and for any fees and tariffs charged from your mobile network provider, including data consumption, when using the VEVEZ mobile application and/or website Services. You are responsible for access to compatible devices and operating systems necessary to use the VEVEZ mobile application and/or website Services, including software or hardware updates.
6.4. To register and place an order to a Third-Party Provider with the VEVEZ mobile application, you must provide certain personal information, including first name, last name phone number and email address. To use the VEVEZ mobile application and/or website Services, VEVEZ Provided Services, or certain Third-Party Services, at least one valid payment method (credit card, debit card, or other accepted payment method) must be provided. You may be required to provide your address and additional information before using some Services Provided by VEVEZ or Third-Party Services.
6.5. The use of services, obligations, fees and payment under the terms of this contract shall be subject to VEVEZ in the event of a suspected violation of your obligations stipulated in the intellectual property clauses, including in cases where we have received a complaint regarding fraud, if it does not exceed the period necessary to verify information regarding the alleged violation of such obligations. We may temporarily restrict your access and use of the mobile application and/or website Services. There may be situations where we cannot provide you with information while an investigation is ongoing (by us and/or a third party such as the police).

7.Intellectual Property
7.1. All rights not expressly granted in these terms and conditions are reserved. All data collected and/or purchased externally through VEVEZ mobile application and/or website Services, devices and VEVEZ's mobile application and/or website (including intellectual and industrial property rights in all the above) belong to VEVEZ or is and remains the property of its licensors. You may not, and you may not allow any other party to: (a) license, sublicense, copy, modify, distribute, create, sell, resell, transfer or lease any portion of the VEVEZ mobile application and/or website; (b) you may not reverse engineer or attempt to obtain the source code of the VEVEZ mobile application and/or website, except as permitted by law; (c) you may not launch or cause to be launched any program or script intended to scrape, index, mine or otherwise data mine any portion of the VEVEZ mobile application and/or website or data ; (d) use, display or manipulate the VEVEZ Names, Marks or Works for any purpose other than using the VEVEZ mobile application and/or services; (e) any (i) business, (ii) URL, (iii) domain name, (iv) software application name that contains the VEVEZ Names, Marks or Works or any mark, name, title or work that is confusing or substantially similar or title or (v) create or register a social media handle or profile; (f) use VEVEZ Names, Trademarks or Works as your social media profile picture or wallpaper; (g) purchasing keywords (including but not limited to Google AdWords) containing any VEVEZ Name, Trademark or Works; or (h) use the Names, Marks, or Works of VEVEZ or any confusing or substantially similar name, mark, title, or work for any purpose, whether alone or with other letters, punctuation marks, except as permitted in the limited license granted above. , register, reference, use, copy and/or claim ownership in any way, including words, symbols, designs and/or any creative work.
7.2. With this information, VEVEZ can prepare reports containing demographic information without disclosing personal data, use such information, statistics or reports itself and/or share it with business partners and third parties, with or without a fee.

8.Your obligations
8.1. You must provide accurate and complete information when opening a user account and using VEVEZ mobile application and/or website Services. You undertake, declare and accept that you are solely responsible for any damages to you or third parties arising from the incomplete or incorrect information registered with VEVEZ and/or failure to ensure your password security, and for all transactions carried out using your membership information/profile registered with VEVEZ. VEVEZ accepts absolutely no responsibility in cases where information, messages, documents or services are lost, sent incompletely, delivered to the wrong address or service is not provided due to the address, telephone, email address and similar information you have entered incompletely or incorrectly on the VEVEZ Application and/or incorrect marking on the map.
8.2. Your account is personal to you. It cannot be licensed or shared. Once you create an account, you may not open more than one account unless we agree otherwise in writing. You cannot allow third parties to use your account or transfer your account to a third party. You must keep your account information accurate, complete and up to date. You must not disclose your confidential login information and must notify us immediately if you have reason to believe that someone else knows your username or password or if you suspect someone else is using your account.
8.3. Any liability that may arise as a result of the provision of Third-Party Services requested through your account or Services Provided by VEVEZ, except where access to and use of your account is due to force majeure, the action of a third party in the nature of force majeure (e.g., hacking) or VEVEZ's failure to comply with its security obligation. You will be responsible for paying any fees or charges. In the event of a payment card theft or theft of banking information, you must immediately notify your banking institution so that the necessary steps can be taken.
8.4. If you have a specific allergy or intolerance, you must contact the Third-Party Provider directly to check whether the Product is suitable for you before placing your order. If you have allergies or intolerances, please contact the Third-Party Provider directly.
8.5. VEVEZ is not responsible in any way if the meals you order do not meet your dietary, restrictions or other requirements or standards.
8.6. You represent, warrant and agree that any violations of food safety and standards law and applicable rules and regulations are solely the responsibility of Third-Party Providers, brand owners or manufacturers.
8.7. You are at least 18 years old and/or over 18 years of age, or you are a person who is legally free from parental control/custody, and you have full authority before the law to accept, approve, comply with the articles, obligations and statements contained in the terms and conditions and to be bound by these conditions. You declare, undertake and agree that you have the legal capacity to do so.
8.8. It is strictly prohibited for any person under the minimum legal age to purchase or attempt to purchase alcohol, tobacco products and other age-restricted products (Age Restricted Products), or to purchase or attempt to purchase Age Restricted Products on behalf of any person under the minimum legal age. You declare, undertake and accept that you are aware of the legal sanctions.
8.9. If your Order contains any Age Restricted Products, you will be required to provide proof of your age when collecting or delivering your Order.
8.10. If you cannot provide evidence that you meet the applicable minimum legal age requirement, or if VEVEZ has reason to believe that the Age Restricted Products you ordered were purchased on behalf of someone under the minimum legal age, you acknowledge and agree that your Order may not be picked up or delivered.
8.11. You may not purchase Age Restricted Products if you are or appear to be drunk, intoxicated or otherwise under the influence.
8.12. You declare, undertake and accept that you may not be able to purchase alcohol and tobacco products through VEVEZ, depending on the regulations and laws regarding the sale and presentation of alcoholic beverages and tobacco products.
8.13. To ensure that the usernames, nicknames, subject headings, photos, texts and messaging to be added to the VEVEZ mobile application comply with the rules of general morality, etiquette and law, do not contain political messages, are threatening, racist, fraudulent, unauthorized, infected, slanderous, encourage violence and discrimination. You will ensure that it does not contain imitation or copying, that is contrary to the law and international agreements, that violates the intellectual or industrial property rights of third parties, and that you will ensure that all publication, processing and reproduction, dissemination, representation, sign, sound related to the phrases, correspondence and photographs in question are not violated. You declare, undertake and accept that all financial rights determined by law and up to date, including the rights of transmission to the public through media and/or image transfer, transfer and assignment to third parties, have been transferred to VEVEZ.
8.14. You are responsible for the personal messages and expressions you share while using VEVEZ and the files and images you add to VEVEZ. VEVEZ accepts no responsibility for any problems this information may cause, including any disputes that may arise between you and Third-Party Providers.
8.15. When paying at the door, you must pay the previously notified fee for the service using the selected payment instrument. Otherwise, the product may not be delivered to you.
8.16. You declare, undertake and agree that you are aware of the use of cookies in VEVEZ.
8.17. VEVEZ may assign or transfer any of its rights or obligations under this agreement at any time to any of its affiliates or to any third party.

Powers of VEVEZ
9.Access
9.1. Although we endeavor to ensure that VEVEZ is available twenty-four (24) hours a day, we undertake no obligation to do so and will not be liable to you if it is unavailable at any time or for any period.
9.2. We may temporarily suspend or completely stop operation and access to the VEVEZ system at any time without notice. We are not responsible for any financial or punitive losses, including reputational losses, incurred during periods when you do not have access to the service.
9.3. If we detect that there is a security doubt, we may temporarily suspend or completely stop your ability to make payments via the Online Payment Method. We have no liability to you or third parties for the temporary suspension or complete cessation of the use of the System or the Online Payment Method.
9.4. We may prevent you from obtaining a new password or using your existing passwords indefinitely.
9.5. We will always take the necessary care to ensure that services are provided on time, safely and without errors, that the results are accurate and reliable, and that the service quality meets expectations, but we do not undertake these.
9.6. Transmitting information over the Internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data in the application; Any transmission is at your own risk.
9.7. Sales generated using the VEVEZ mobile application are limited to the availability of Third-Party Providers' menus at the time of ordering. We cannot deliver to your products that are not available from the relevant Third-Party Provider. The display of products in the menus of Third-Party Providers in the VEVEZ mobile application does not mean that they are in stock.
9.8. We reserve the right to review and to remove or edit at any time any material posted, uploaded or transmitted to VEVEZ that we find to be infringing (but we assume no liability except where required by law).
9.9. User survey results are for informational purposes only and do not constitute recommendations by us. It reflects the opinions of users placing orders and any statements, advice or opinions provided by such persons are solely their own. We accept no responsibility or liability in this regard.
9.10. Images of food or other items displayed on the VEVEZ mobile application are provided as a design feature only. It may be an image of an item prepared or manufactured by the Third-Party Provider you choose to order, or it may be a design image generally representative of a Product.
9.11. We may revise services that require membership over time, include some services that did not require membership before, within the scope of membership, open additional services, change some services partially or completely or turn them into paid services. In this case, you reserve the right to terminate your contract and withdraw from membership.
9.12. To comply with technical obligations and legislation that may arise in the future, we may make changes in the application of this Agreement, change existing articles or add new articles, if this is not to your detriment.
9.13. Applicable laws require that some information or communications we send to you be in writing. When using the VEVEZ mobile application and/or website, you agree that communication with us will be primarily electronic. We may contact you via e-mail or provide you with information by posting notifications on the website or through the application. For contractual purposes, you represent, warrant and agree that these electronic means of communication and all agreements, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This does not affect your legal rights.
We reserve all rights regarding your use of VEVEZ that are not expressly granted in this agreement.

10.Force Majeure
We will not be liable for any failure to perform, or delay in performance of, any of our obligations under this agreement arising from events beyond our reasonable control (“Force Majeure”). Force Majeure includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes (without limitation):
10.1. Strikes, lockouts or other industrial action.
10.2. civil unrest, civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, epidemic or epidemic, war (whether declared or not) or threat or preparation of war.
10.3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
10.4. the impossibility of using railways, maritime transport, aircraft, motor vehicles or other public or private means of transport.
10.5. impossibility of using public or private telecommunication networks; And
10.6. laws, ordinances, regulations, regulations or restrictions of any government.
10.7. Our performance under this contract will be deemed to be suspended for the duration of any Force Majeure Event and we will have an extension period.

11.Order
11.1. VEVEZ provides a mechanism (platform) for you to submit your orders (“Order” or “Orders”) for Products (“Product” or “Products”) to Third Party Providers (“Business” or “Businesses”). You declare, undertake and accept that the legal contract regarding the purchase is between you and the Third-Party Provider to whom you place your Order, and that VEVEZ carries out and concludes the sale of the products in each case on behalf of these Third-Party Providers and as their representative. By clicking the order confirmation button, you unconditionally authorize VEVEZ to place an order on your behalf with your chosen Third-Party Provider.

11.2. Once you have selected the Products you wish to order from the Third-Party Provider and provided any other required information, you will be given the opportunity to submit your Order by clicking or selecting “continue”, “place my order” or “confirm my order”. It is important to check all the information you have entered and correct any errors before clicking or selecting this option. When you click or select Confirm My Order, you are entering into a contract with the third-party provider. After this stage, you will not be able to make changes with your own authority.
11.3. Once your Order has been submitted and your payment has been confirmed, you will not be entitled to change or cancel your Order or receive a refund. If you want to change or cancel your order, you can contact the Third-Party Provider providing the service via the VEVEZ mobile application. However, there is no guarantee that the Third-Party Provider will accept your requests as they may have already started processing your Order.
11.4. If any payment you make is not authorized/approved by the cardholder company, your order will not be processed or forwarded to the relevant Third-Party Provider.
11.5. Once we receive your Order, we will send it to the relevant Third-Party Provider and notify you that your Order has been received and is being processed. However, Third Party Providers have the right to refuse Orders for various reasons.
11.6. You represent, warrant and agree that if Third Party Providers provide their own delivery service to bring you the Product(s) you have ordered, they may charge you a delivery fee and VEVEZ will collect such fee on behalf of the third-party provider.
11.7. VEVEZ and/or the Third-Party Provider may refuse or cancel your order at any time due to the availability of the product or service in your order, the description or price of the product or service being incorrect, your order being incorrect, the existence of an unauthorized or illegal transaction being suspected, or for several other similar reasons. reserves the right.
11.8. When you order via the VEVEZ mobile application, you must pay online.
11.9. When you place an order, the total price may be rounded to the nearest two-digit fraction. You declare, undertake and agree that you will pay the fee that appears on the VEVEZ mobile application during your order.

12.Product Delivery
12.1 Estimated times for deliveries and collections are provided by Third Party Providers and are estimates only. We do not guarantee that orders will be delivered or ready for pickup within the estimated times. By choosing to have your Order delivered to you, you confirm that you will be at the delivery address you specified to collect the Order. If you are not at the delivery address when the order is delivered, your order will not be delivered to another address. In this case, you accept your legal obligations that will arise because you have placed an order to an address you do not have. Since the delivery of the order will be carried out by the Third-Party Provider, VEVEZ does not accept any responsibility for the methods and possibilities you will create by contacting the Third-Party Provider in cases where you are not at the delivery address.
12.2. For the avoidance of doubt, all orders received by VEVEZ via the mobile application are processed by VEVEZ in its capacity as agent of the relevant Third-Party Provider.

13.Payment and Fees
13.1. To purchase the products and services offered by VEVEZ, you must define a valid payment method (credit card, debit card or other permitted online payment systems). You agree not to disclose your account password at VEVEZ to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
13.2. If your card is used unlawfully by someone other than you during online payments, action will be taken in accordance with the relevant laws and provisions.
13.3. For your orders that you pay online, the receipt/invoice against the order is issued by the Third-Party Provider that receives the order.
13.4. In your online order, VEVEZ is exclusively authorized by the Third-Party Provider to charge you for the products ordered on behalf of the Third-Party Provider. By making the payment to VEVEZ for your online orders, you will fulfill your payment obligation to the Third-Party Provider and VEVEZ. For orders placed with any approved payment method, including but not limited to credit card and debit card payment at the door, VEVEZ is exclusively authorized to collect the fees for the ordered products from you on behalf of the Third-Party Provider.
13.5. Prices are as stated in menus by Third Party Providers on the app and delivery costs (if you choose delivery rather than collection) and any administrative or service fees may be excluded by such third-party provider. The delivery charge and service fees applicable to your Order may vary depending on several factors, including your location, the Business you select and the value of the products in your Order.
13.6. Due to standard banking procedures, once you submit an Order paid for by credit or debit card and your payment is confirmed, your bank or card issuer will "secure" the entire amount of your Order (option). If your Order is subsequently rejected by the Business or canceled for a valid reason, your bank or card issuer will credit the amount of the Order back to your account. This period varies depending on your bank or card issuer. You undertake, represent and agree that neither we nor the relevant business will be responsible or liable to you for any delay in the transfer of funds back to your account by your bank or card issuer.
13.7. If you make a request through the VEVEZ mobile application, you agree to pay the applicable fees and you will be responsible for any fees or charges related to your account.
13.8. Unless otherwise agreed, all fees will be charged immediately upon request and payment will be processed by VEVEZ using the preferred payment method associated with your account. Fees include taxes.
13.9. The obligation to change the prices and product features of products and services offered for sale on VEVEZ belongs to the Third-Party Provider. If an error occurs in the price and product information, VEVEZ and/or the Third-Party Provider may cancel the order by informing you. VEVEZ is not responsible for any problems or damages that may occur due to incomplete and/or incorrect explanations made by member businesses regarding order contents. VEVEZ is in no way responsible for the content created by Third Party Providers.
13.10. VEVEZ does not guarantee the accuracy or completeness of any information, including prices, product images, descriptions, availability and services. VEVEZ may change the information and correct errors or omissions at any time without prior notice.

14.Customer Support
14.1. You have a messaging mechanism that allows you to communicate directly with the Third-Party Provider through the VEVEZ mobile application. If you want to change or cancel your order after you confirm your order and receive payment confirmation, you can contact the Third-Party Provider via the VEVEZ mobile application.
14.2. The legal contract for the supply and purchase of Products is between you and the Third-Party Provider from whom you place your Order. We have no control over the quality of Products or services created by Third Party Providers and have no responsibility or liability to provide you with any compensation.

15.Cancellation and Refund
Refunds, limited to orders paid online, will only be made under the following conditions.
15.1. In case of forced cancellation of your order due to your address being outside the shipping area of the Third-Party Provider you have placed your order with.
15.2. In case of forced cancellation of the order due to failure to forward your order to the relevant Third-Party Provider.
15.3. In case your order cannot be prepared by the Third-Party Provider or the order is canceled upon your request even though the order has been prepared but the Third-Party Provider has approved the cancellation.
15.4. In case of forced cancellation of your order due to part or all your order being unavailable with the Third-Party Provider.
15.5. If you are not satisfied with the product you have ordered, the order is canceled after obtaining the approval of the relevant Third-Party Provider.
15.6, In case of delay in the delivery of the product you have ordered, cancellation is made upon the approval of the relevant Third-Party Provider.
15.7. In cancellation transactions, if the Third-Party Provider has issued a voucher or invoice and has been delivered to this user, you must return it to the relevant Third-Party Provider officer.
15.8. We reserve the right not to refund the fee due to some reasons that may arise from you (such as not being at home, providing incorrect address information, not receiving the order).
15.9. Please note that when we process refund requests, we may ask you to provide reasonable evidence (such as photographs) showing a reported problem with your Order. Additionally, and before processing any refund request, we may consider other relevant factors such as the details and delivery of your order, your account data and order history, your transaction data and information received from the Business.

15.10. In case of cancellation of orders paid online, the product price will be refunded by VEVEZ to the credit card with which the user paid. The date when the product price will be charged back to the credit card is determined by the bank according to the bank's credit card legislation.
15.11. VEVEZ, may reject the order if there is a reasonable doubt about the accuracy or authenticity of the order or contact information.

16.DISCLAIMER
16.1. We do not warrant that the information on VEVEZ is accurate or complete. We may make changes to the products, functions and prices in the mobile application at any time without notice. The content and materials on the VEVEZ mobile application and/or website may be out of date, and we make no commitment to update this material.
16.2. We make no representation that Products ordered from any Third-Party Provider through the VEVEZ mobile application will be of satisfactory quality or fit for your purposes, and we disclaim such warranties.
16.3. Estimated times for delivery and collections are provided by Third Party Providers and are estimates only. Neither we nor the Third-Party Providers guarantee that Orders will be delivered or available for pickup within the estimated time periods.
16.4. We do not guarantee that Third Party Providers will accept and fulfill all Orders, and Third-Party Providers have the discretion to refuse Orders at any time if you cannot provide proof of your age as required for the purchase of Age-Restricted Products.
16.5. The above disclaimers do not affect your legal rights against any Third-Party Providers.

17.RESPONSIBILITY
17.1. Nothing in this agreement excludes or limits our liability arising from our negligence or any other liability which cannot be excluded or limited under applicable law. Nothing in this agreement affects your statutory rights. 
17.2. any loss of profits, sales, business, business opportunity, savings or revenue, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising in connection with the VEVEZ mobile application, or any loss of data, information or We will not be liable to you under any circumstances, including for any loss or corruption of software or similar circumstances (including for the use, inability to use, or consequences of the use of the Mobile application).
17.3. Our total liability to you in respect of all other losses (whether statutory duty or otherwise) arising in contract, tort (including negligence), breach of contract, arising under or in connection with your use of the VEVEZ mobile application shall in no event exceed twice the value of your Order and /or not exceed 200 Euros (whichever amount is greater)

18.ADDITIONAL TERMS
18.1. Privacy Notice: We are committed to protecting your privacy and security. All personal data we collect from you will be processed in accordance with our Privacy Notice. Additional privacy notices may apply to VEVEZ Provided Services or Third-Party Services, including Third Party controllers.
18.2. You should also review our Cookie Policy for information on how and why we use cookies to improve the quality of our mobile application and your use of it.
18.3. Severability: If any of these terms and conditions is determined to be invalid, illegal or unenforceable to any extent by any competent authority, that term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue in force. It is valid to the extent permitted by law.
18.4. Entire contract: These terms and conditions and any documents expressly referred to in them constitute the entire contract between you and us and supersede all prior discussions, correspondence, negotiations, prior arrangements, understandings or agreements between us in relation to the subject matter of any contract.
18.5. Waiver: Any failure or delay by you or us in enforcing any provision of these terms and conditions (whether in whole or in part) will not constitute a waiver of your or our rights or remedies. The use of the internet and electronic communications offered by the Third-Party Provider, VEVEZ mobile application and/or website Services may be subject to limitations, delays and/or other problems due to the occurrence of an unforeseen and insurmountable situation or force majeure by the third party. VEVEZ mobile application and/or website may be subject to maintenance interruptions that may affect your use of the Services, and which will be notified to you on a case-by-case basis.
18.6. Assignment: We may assign, sub-contract or transfer this contract (terms and conditions) or any of our rights or obligations under them, in whole or in part, to any business without your prior consent, if this does not diminish your rights under these Terms or by law. Unless otherwise agreed, you may not assign, subcontract or transfer, in whole or in part, the VEVEZ mobile application and/or Website Services, these Terms or any of our rights or obligations.
18.7. Headings: Headings in this agreement are included for convenience only and will not affect their interpretation.
18.8. Personal Data: By approving the User Agreement while becoming a member of VEVEZ, during your movements within the mobile application and e/or website after membership, your personal data such as (name, surname, e-mail, address, etc.) that you share with the data controller VEVEZ and automatically collected by the system You hereby consent to the processing of your order details and mobile application and/or website usage patterns obtained by us within the framework of the principles set out in the law, that is, to the operations carried out on personal data, including "obtaining, recording, storing, changing, sharing with third parties and transferring abroad". and you declare. Your personal data may be processed by VEVEZ, its subsidiaries, affiliates and business partners for purposes such as analysis and statistics, transferred to third parties and abroad, or used in anonymized form.

19. APPLICABLE LAW AND JURISDICTION
This agreement shall be governed and construed in accordance with English law. You may bring legal proceedings in the English courts regarding these contractual terms. If you live in a part of the United Kingdom outside England or in any Member State of the European Union, you may bring legal proceedings in relation to this agreement in the English courts or the courts of your home country.
As a consumer, you will benefit from the mandatory provisions of the law of your country of residence. Nothing in these terms and conditions, including the paragraph above, affects your rights as a consumer to rely on any such mandatory provisions of local law.

20. Storage of Information
20.1. VEVEZ has the authority to back up and delete some or all the records and information generated using the services it offers, at periods it deems appropriate.
20.2. Your user information, orders, messages, evaluations, etc. registered in VEVEZ. It is stored for as long as necessary, subject to the Privacy Policy. The data and records stored in VEVEZ constitute binding and conclusive evidence in any dispute arising from the performance of this Agreement.

21.Effectiveness
The "User Agreement" enters into force indefinitely between the parties as soon as you fill out the user registration form.

22.Termination
22.1. You have no obligation to log in to or use the VEVEZ mobile application, and Third-Party Providers are under no such obligation. If you choose to stop using the VEVEZ mobile application, you may do so without any notice to us.
22.2. When you want to delete your user account and all associated data, you can use the “Delete Account” button under “My Profile”. In this case, all your personal information will be deleted and your non-personal data will be anonymized.
22.3. If you fail to comply with your obligations under the VEVEZ User Agreement Terms and Conditions, we may terminate your access to the VEVEZ application and/or Website Services by giving you prior written notice within a reasonable period.
22.4. If you have used the VEVEZ mobile application and/or websites in violation of the terms of the "VEVEZ User Agreement Terms and Conditions" and/or in the event of abuse, unauthorized, fraudulent or otherwise suspicious activity in your account and/or at our sole discretion, you We may terminate or suspend your agreement and your access to the VEVEZ application and/or Website Services with immediate effect (at our absolute discretion) upon notice in writing (including by email).
22.5. After you receive the Notice of Termination, you may contact us to submit your observations and complaints. If you prove that the breach of your obligations was caused by a third party that meets the force majeure criteria or by a force majeure event, we will restore your access to the VEVEZ mobile application and/or website Services.
22.6. If we are unable to collect the fees you owe us from your preferred payment method, we will notify you immediately in writing and may suspend or terminate your access to the VEVEZ mobile application and/or website Services in their entirety or to certain features/products until payment is received. Once you receive information regarding the suspension or deletion of your access to the VEVEZ mobile application and/or website Services, you may contact us to update your payment information or provide your observations and justifications, so that your failure to fulfill your payment obligation is due to a third-party action or force majeure event that meets the force majeure criteria. We may restore your access to the VEVEZ application and/or Website Services if you provide proof and pay any amounts due.
22.7. Upon termination, you must promptly pay any remaining outstanding fees due to Third Party Providers or VEVEZ. Such fees shall survive termination and we reserve the right to collect payment upon termination.

By accepting this agreement, you agree to be bound by the VEVEZ User Agreement Terms and Conditions.

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