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سياسة الخصوصية
Privacy Policy, VEVEZ Privacy Policy updated May 2024. This privacy policy applies to VEVEZ CO. It describes how UK, its subsidiaries, affiliates and business partners collect, use, transfer, disclose and otherwise process personal data (“data”) and your choices regarding that data. You can access our Privacy Policy through the VEVEZ mobile application and https://www.vevez.com You can review it in detail by visiting the website. Please take the time to learn about our privacy policies and cookie policies. If you have any questions, you can reach us via e-mail address " info@vevez.com ". In the Privacy Policy, hereinafter, “you”, “your” will refer to Users and Third-Party Providers, and “we”, “us” will refer to VEVEZ. The terms “this notice”, “notice” will represent the “Privacy Policy”. "Third Party Providers" are independent third parties and include, but are not limited to, independent restaurants, cafes, bars and similar gastronomy services that use the VEVEZ mobile application and/or website, delivery partners, logistics providers, payment providers and/or an affiliate with VEVEZ. includes other service providers covered by the agreement. “Third Party Services” include, but are not limited to, food, catering, beverage, service, delivery, logistics and retail trade services and goods provided to you by independent Third-Party Providers. The expression “processing of data” will be used as “all kinds of operations carried out on personal data, including obtaining, recording, storing, changing, sharing data with third parties and transferring it abroad.” This notice applies to all VEVEZ users worldwide (Consumer users, Third Party Providers, other Partners with different agreements, etc.) unless they are using a service covered by a separate privacy policy. Our privacy practices are subject to applicable laws in the locations we serve. This means that we will only engage in the practices described in this notice in a particular country or region if permitted by law in those locations. If you have any questions about our practices in a particular country or region, please contact us. 1. Collection and use of data A. Sources of the data we collect A-1. Data provided to VEVEZ by users A-2. Data generated when you use our services A-3. Data from other sources B. Details of the data we collect from these sources B-1. Data provided by users: It is personal data that you provide voluntarily. We process personal data provided by you when you create an account with us, place your Order, or consent to marketing and/or surveys in connection with our Services. 1.1. Account and usage information; We collect data when you create, update or order your VEVEZ account. These data: name, surname, email, phone number, address, company name, business title, profile photo, payment or banking information (including relevant payment verification information), financial information (billing information, balance information), user settings and Third Party Contains loyalty program information for providers. Employer-duty information of Third-Party Providers' assigned employees, such as waiters or couriers, is also processed. 1.2. Demographic data: We collect demographic data such as date of birth, age, gender or occupation when necessary to enable certain features or provide access to Age Restricted Products and Services (For example, if they purchase alcohol or tobacco products). 1.3. User content: We collect data when users provide scores or feedback through VEVEZ surveys, use features that allow users to upload content or submit records, or otherwise communicate with VEVEZ (e.g., requests, suggestions and complaints you make through the application, surveys, your scores, your job application, your comments, cancellation and refund requests). 1.4. Data for couriers; Information such as courier vehicle, license plate, insurance information, emergency contact information, driver's license status, work permit, profile photo are included. This information may be processed by Third Party Providers to VEVEZ. B-2. Data generated automatically when you use our services. This information includes: With your prior consent or if permitted by applicable law, we may automatically collect technical data about your equipment, browsing activities and patterns when you use the VEVEZ mobile application and/or website Services. We process this personal data using cookies, server logs and other similar technologies. These self-learning algorithms generate content to personalize your user experience by selecting items of particular interest to you and to support the overall optimization of our Services. For more information about our Cookie Policy, please review our Cookie Policy. We may allow you to use social media sites to create your account or link your account to the relevant social media site. These social media sites may provide us with automatic access to certain personal data they hold about you (for example, information about the content you have viewed, the content you have liked and any advertisements you have been shown or may have clicked on). We may use this information to further personalize your experience with us based on your preferences. 2.1. Location data: We can enable users to see options and make choices based on their location. While using the services offered by VEVEZ, real-time location information is recorded as users allow. Location data is subject to specific permission of the user and can be changed. If location services are not allowed, there will be restrictions on the service. 2.2. Transaction information: Information about our services, including information such as the type of services requested or provided, order information (date, time, address, products ordered), payment transaction-related information, Third Party Provider name, address, location, payment amount and method, points. We collect transaction information regarding your usage. This information includes information such as allergy information that users provide when placing an order. 2.3. Usage data: We collect data about users' interactions with our services. This data includes access dates, times, application features, pages viewed, browser type, number of clicks, preferred categories, duration of use of our services and ads clicked, cookie records, application crashes and other system events. 2.4. Device data: Including hardware model, browser, device IP address or other unique device identifiers, mobile device ID, operating system and version, software, login, password, language preference, time zone, advertising identifiers, device movement and mobile network data We collect information about the devices used to access our services. 2.5. Communication data: We collect data regarding communications between users activated through the VEVEZ mobile application. These; It includes communication type (in-app message), date/time and content data. The data we collect from users through our services and the data we collect from third parties and web analytics may be anonymized and your identities hidden. Data anonymized (without identity) in accordance with the Personal Data Protection Law will not be considered personal data in accordance with the provisions of the said law, and data processing activities related to this data will be carried out without being bound by the provisions of this Privacy Policy. B-3. Data from other sources. This includes: 3.1. personal data from Third Party sources; We may receive personal data from Third Party sources, including advertising networks and social media platforms such as Facebook and/or providers of technical payment and delivery services, for purposes such as support. We may use data to measure the performance of marketing campaigns on our Services and to customize marketing campaigns based on users' personal preferences. Where we may receive such personal data, we check that Third Parties have your consent to process the information and/or are legally permitted to share your personal data with us. 3.2. Automated decision making occurs when an electronic system uses personal information to make decisions without human intervention. VEVEZ uses automated decision-making and profiling to the extent necessary for the performance of the contract with you and/or to fulfill our obligations or to improve our platforms and Services for our legitimate interest. 3.3. Users, service providers, affiliated entities or others who provide information in connection with litigation or disputes. 3.4. VEVEZ partners, such as payment service providers, social media services that users use to create or access VEVEZ accounts, or applications or websites that use VEVEZ APIs or for which VEVEZ uses APIs. 3.5. Third Party Providers and other VEVEZ business partners associated with debit or credit cards issued by a financial institution that partners with VEVEZ. 3.6. Publicly available sources. 3.7. Law enforcement officials, public health officials and other government officials. C. How do we use data? VEVEZ uses personal data to provide its mobile application and/or website Services in a safe, high-quality and uninterrupted manner. Services can be listed as follows. C-1. Providing products and services to users C-2. Providing customer support services C-3. research, evaluation C-4. Enabling communication between users C-5. Marketing and advertising C-6. Non-marketing messages C-7. Due to legal proceedings ---- C-1. VEVEZ uses the following data to provide, personalize, maintain and improve its services. 1.1. Account creation, update data 1.2. Data required for delivery and other services 1.3. Courier package pickups and order delivery using location data, estimated transportation calculation, showing courier location, tracking process progress. 1.4. Payments processing data 1.5. Personalize user accounts 1.6. Notifying users about changes to our terms and conditions, services or policies. 1.7. Take actions necessary to maintain our services, including resolving software bugs and operational issues. 1.8. Security, anti-fraud and safety data. This information includes: 1.8.1. We may check users' accounts, identities or compliance with security requirements. We may verify name, date of birth, email, phone and payment information to prevent the use of the Services by fraudulent accounts. We also process personal data on and through our Services to prevent fraud and other forms of abuse. Depending on the circumstances, we may rely on your consent or the fact that the processing is necessary to fulfill a contract with you or to comply with the law. We may process the following personal data for fraud prevention purposes: Name, Order and transaction data, Payment data, Device information, IP address, Browser information 1.8.2. To comply with our legal obligations regarding age-restricted products, we may implement verification procedures governing the sale and delivery of these products, including verification of your age and identity. We may ask you to present a valid, government-issued identification document and/or photograph for this purpose. If you do not cooperate with the required verification procedure, we will not be obliged to provide you with services. 1.9. We process the personal data you provide to us when you place your order. These personal data are necessary to fulfill your order, confirm your order and evaluate your order, your payment and a possible refund. Your information (such as the products you added to your cart) allows us to process and serve your order. It also helps us and/or Third-Party Providers to contact you regarding your order when necessary. Your personal data that we may process during the ordering process; Your name, address, contact information, order and transaction data and payment data. 1.10. You can create an account with us using any third-party social login portals you have (e.g., Apple, Google, Facebook). We use your personal data in this process, which provides both convenience and security; Name, contact data C-2. Customer support. We use the information we collect to monitor and improve our customer support processes. When you contact customer service, we will also use the personal data you provide to answer your question or address your complaint. We may collect personal data from call recordings to provide customer support, including to investigate and evaluate user concerns and improve our responses. Name, Address data (if any), Contact data, Order and transaction data, Payment data (if any), Comments (if any), Content of correspondence between you and your customer service department, other content that may be required to comply with the Digital Services Act. C-3. Research and development. 3.1. We use the data we collect for analysis, machine learning, product development, research and testing. This research helps us make our services more convenient and easier to use, improve the security and safety of our services, and develop new services and features. 3.2. We may also send you some research data, such as but not limited to surveys, to understand customer satisfaction. We will only send such communications with your prior consent, unless required by applicable law. Participation in customer satisfaction surveys is completely optional. Processed data: Name, Contact data, Order and transaction data, Research input 3.3. VEVEZ uses your personal data to fulfill its reporting obligations to Third Party Providers. Depending on the circumstances, we may rely on your consent or the fact that the processing is necessary to fulfill a contract with you or to comply with the law. We make sure that the reports do not contain any personal data, that is, they are anonymized, so that the information cannot be traced back to you. 3.4. VEVEZ uses cookies or similar technologies for its functionality and strategic purposes. The data processed by cookies varies according to the purpose (functional, analytical or marketing) and depends on the preferences set by you. For more information about our use of cookies and/or similar technologies, please review our Cookie Policy. You can change your cookie settings at any time via your web browser. Please note that disabling cookies may prevent you from using some Services and/or features on the website or may negatively impact your user experience. C-4. Providing communication between users. We use personal data to enable users to message Third Party Providers using the VEVEZ mobile application. Users can send messages to Third Party Providers, as well as contact them for tracking on package orders. C-5. Marketing and Advertising. 5.1. We also process your personal data to manage, support, improve and improve our Services and to send you (personalized) marketing communications and notifications. Such messages may include promotions, updates, and other communications that may be subject to direct marketing from Third Party Providers. We rely on your consent in accordance with applicable law. You can change your preferences about receiving these types of communications using your account settings. 5.2. Name, Address data, contact data, Order and transaction data, Review(s) (optional), Campaign data (optional), Device ID, Account, approximate location, device usage data, language preference and order history, users' interests and to provide personalized advertising and marketing communications based on your characteristics. 5.3. We may send emails, texts, push notifications and in-app messages or other communications that market or promote VEVEZ products, services, features, offers, promotions, sweepstakes, news and events 5.4. We may display Third Party advertisements on the VEVEZ mobile application or in connection with our services. These ads contain personalized recommendations based on users' location and order history. 5.5. When you use one of VEVEZ's loyalty programs, we process your personal data to offer you discounts or offers specified in the relevant program. For example, we process your name, contact and order data for redeemable points from Third Party Providers. 5.6. VEVEZ may launch certain campaigns or contests in connection with its Services. Participation in VEVEZ campaigns or competitions is always voluntary. You can withdraw your consent at any time using the contact information provided to you within the scope of the campaign or by contacting us. Processed data: Name, Contact data, Order and transaction data (optional), Campaign data (optional) C-6. non-marketing messages. We may use data to send surveys and other communications that are not intended to market VEVEZ's or our business partners' services or products. C-7. Legal procedures and requirements. 7.1. We use personal data to investigate or address claims or disputes regarding the use of VEVEZ services, to satisfy requirements under applicable laws, regulations, business licenses or agreements or insurance policies, or pursuant to governmental requests and legal process, including from law enforcement. 7.2. VEVEZ may process personal data on the grounds that it is necessary for its legitimate interests in investigating and responding to claims and disputes regarding the use of its services and features and/or to comply with applicable legal requirements. 7.3. We will use your personal data only for the purposes described above. If we want to use the data for a different purpose, we will take appropriate measures to inform you in accordance with the significance of the changes we have made. 2. How long we keep your data 2.1. We will retain your personal data for as long as necessary to fulfill the purposes for which we collect the data set out in this Privacy Policy, including to satisfy legal, tax, accounting or reporting requirements, and/or for the mandatory period specified in applicable legislation. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the possible risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we are processing your personal data. 2.2. In some cases, we may anonymize your personal data so that it can no longer be associated with you; in which case we may use such information without prior notice to you. 3. Sharing your personal data with Third Party Providers 3.1. If you place an order through our Services, VEVEZ may share your personal information (order, name, address or contact data) with the Third-Party Provider you have selected, so that the Third-Party Provider can process your order and, where necessary, provide the necessary services to resolve your complaint, for example. Third Party Providers may process your personal data to contact you if it is necessary to fulfill the contract with you. 3.2. By virtue of being a direct customer of the Third-Party Providers, the Third-Party Provider bears its own responsibilities and liabilities regarding the processing of your personal data. If you have questions about how the Third-Party Provider processes your data, we recommend that you contact the Third-Party Provider directly. 3.3. To carry out the processing described in this notice and/or to comply with legal obligations, VEVEZ may work with its subsidiaries, affiliates and/or Third-Party Providers. 3.4. We may share your data with other Third Parties (such as law enforcement) where required by applicable law or regulation (including a court order or request from legal authority) or where we believe disclosure is necessary to comply with legal obligations, to exercise, establish or defend legal rights, or to protect the vital interests of any person. We can also share. 3.5. We may also disclose your personal data to any company or potential buyer of all or substantially all our assets in connection with any sale or transfer of our assets. Your personal data may be shared with the following parties: 3.5.1. VEVEZ subsidiaries, affiliates, affiliates and/or Third-Party Providers 3.5.2. Software, storage, application support, delivery, logistics, information security, etc. software providers such as providers 3.5.3. Third parties who undertake various activities to promote, market or support our Services. This includes social media platforms such as Facebook, overseas customer support representatives, marketing service providers, partners who manage our marketing emails and push notifications, partners who send you a text message when your order is on its way, delivery companies that deliver your order to you. 3.5.4. Payment and card service providers, marketing service providers 3.5.6. Customer satisfaction survey companies and/or market research companies, loyalty program partners, professional consultants 3.5.7. Law enforcement, governmental or regulatory authorities (including insurance companies, visa and tax authorities) 3.5.8. Possible buyers 3.5.9. Any other Third-Party Provider, provided you consent to the disclosure. 3.6. VEVEZ does not disclose your personal data in a way that is contrary to the provisions of the law and does not use it for purposes other than its purpose. 3.7. Do not share your VEVEZ username and password with anyone. VEVEZ assumes that it has received all instructions with this username and password with your authorization and otherwise assumes no liability. 3.8. You declare, undertake and agree that your personal information subject to the Privacy Policy is complete, accurate and up to date. VEVEZ will not be held responsible for any incidents, financial or reputational losses that may occur due to the information not being up to date. 3.9. You acknowledge that if you do not allow VEVEZ to use any of your personal data, you may not be able to fully benefit from VEVEZ's operation and therefore its services, and you undertake, declare and accept that any liability arising in this context will belong to you. 4. Third Party websites Our website may contain links to third-party websites. When accessing such third-party websites please be aware that each of these websites has its own privacy statement. Although VEVEZ takes great care in selecting websites to link to, it does not bear any responsibility for their processing of your personal data and their privacy policies. 5. Personal data rights, questions or complaints 5.1. With respect to personal data, you can exercise the rights provided by applicable data protection laws. You have the right to access personal data, to request its rectification or erasure or restriction of processing, to object to processing, to data portability, to withdraw your consent at any time (without prejudice to the lawfulness of processing based on consent given before its withdrawal) as well as to lodge a direct complaint with a supervisory authority. 5.2. Please contact us to exercise your rights. Your rights to review, update, correct and delete your information are subject to legal retention requirements, our record retention procedures and applicable laws. We may refuse to process requests that are frivolous/malicious, jeopardize the privacy of others, are highly impractical, or whose access is not required by local law. We may also deny deletion and access requests that we believe may prevent us from using the data for fraud prevention and security purposes. 6. Security 6.1. In accordance with the legislation, we provide the technical equipment needed for the required level of security to ensure the lawful use, access and protection of personal data, establish administrative regulation and control mechanisms and carry out all systemic audits. We support our security measures with up-to-date technologies, considering the sensitivity and value of the information collected, stored and processed. If you believe that your personal data is not adequately protected or there are signs of misuse, please contact us via info@vevez.com. 6.2. To make a request or if you have questions or concerns about our Privacy Policy, please contact us via our privacy form. 7. Updates to our Privacy Policy 7.1. We may update this Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate steps to notify you of the significance of the changes we make. Where required by applicable data protection law, we will obtain your consent to any material changes to this Notice. Your continued use of the Services following the posting of changes to this Privacy Policy will mean that you acknowledge and agree to those changes. 7.2. With the Privacy Policy, you declare, undertake and accept that you have been informed about the processing of your personal data, that is, "all kinds of operations carried out on personal data, including acquisition, recording, storage, modification, sharing with third parties and transfer abroad" and that you consent to the use of your personal data in the specified manner. you will. Cookie Policy Our Cookie Policy (hereinafter referred to as “notice”) has been created to explain to your which cookies (tracking technologies) we use and why we use them. If you have questions about the use of cookies or your privacy regarding cookies, you can contact us at info@vevez.com. 1. What are Cookies? 1.1. We use cookies in our application, website and email communications. 1.2. A cookie is a very small text document that usually contains a unique identifier. Cookies are created when your browser loads a particular website. The website sends information to the browser and a text file is then created. Every time the user returns to the same website, the browser retrieves this file and sends it to the website's server. You can find more information about the use of cookies at www.allaboutcookies.org. 1.3. We also use other types of technology (such as scripts, web beacons and software development kits (often referred to as SDKs) in applications) that serve a similar purpose to cookies and allow us to monitor and improve our application, website and emails. When we mention cookies in this cookie notice, we mean the term includes these similar technologies. 2. Why do we use cookies? We classify cookies according to their purpose of use. 2.1. Necessary cookies These cookies are necessary to enable and maintain the basic functionality of our websites and applications. Without these cookies, the services you request, such as adding products to your order, cannot be provided. Without these cookies, certain parts of our website and mobile application will not work. We also use cookies to help ensure the security of our platform and to test new functionality to ensure they do not interfere with core functionality of the platform. 2.2. Functionality cookies We may use cookies that are not necessary but enable various useful features on our websites. For example, functionality cookies collect information about your interaction with our websites and applications and may be used to remember your preferences or interests. For example, cookies that keep you logged in to the site and thus save you from having to log in again each time you visit the site are functionality cookies. 2.3. Analytical/performance cookies We analyze user behavior on our website using cookies and similar technologies to improve our website and adapt it to provide you with the best possible user experience. We hope that by analyzing this data we can ensure that our website is as user-friendly as possible. For example, we keep track of which pages are most visited on our website and how you navigate. 2.4. Advertising cookies We use cookies and similar technologies to introduce our platform and services to you and to collect information about your browsing habits to make advertising more relevant to you and your interests. For this purpose, we analyze, among other things, how often you use our website and which products are of interest to you. This allows us to better tailor our advertising to your preferences. We also use such cookies to check whether you have come from the website of one of our advertisers or affiliates. We may share this information with Third Parties who help manage our online advertising. 2.5. Social Media cookies These cookies are used when you share information using a social media sharing button or “like” button on our websites or apps, or when you interact with our content on or through a social platform such as Facebook or Twitter. These cookies collect information about your social media interaction with us, such as whether you have an account on the social media site and whether you are logged in when you interact with our content on our websites and apps. This information may be linked to targeting/advertising activities. 3. Manage cookie preferences 3.1. It may also be possible to delete or disable cookies that have already been placed on your device using your browser settings. When you disable cookies, it is possible that some parts of our website will no longer work. Cookies that are necessary for the website to function cannot be disabled. 3.2. You can control how VEVEZ and its Third-Party Providers use non-essential Tracking Technologies as follows: A. Website Tracking Technologies Depending on your location, when you visit our website, you may see a "cookie banner" indicating our use of Tracking Technologies and allowing you to accept or reject them. Please note that when you reject cookies, the availability and functionality of our Services may be limited. B. Browser settings Your browser may allow you to reject cookies. To do this, please follow the instructions provided by your browser, usually found in the “Help” or “Preferences” menu. C. Third party opt-out links Some Third-Party Tracking Technology providers allow you to opt out of Tracking Technologies using an opt-out link. D. Operating system options 1. You can choose how we use Tracking Technologies on your mobile device using the options provided by your device's operating system. 2. VEVEZ provides a “Data Security” statement on the Google Play Store for Android mobile devices that includes shared data, collected data and security practices. You can control whether and how third parties can track your activities by changing or deleting your Android device's advertising identifier, specifically by visiting your device settings/Privacy/Ads and selecting “Reset advertising id” or “Delete advertising id.” E. VEVEZ settings for data sharing and data collection for ads Here you can choose whether VEVEZ can share your data with third parties (such as advertising partners) or collect data about your interactions with third-party apps and websites for personalized ads.
سياسات الخصوصية | Vevez
